HEAD SERVICE LLC ("HEAD SERVICE LLC," "we," "us," or "our") is committed to client satisfaction and transparency in how we handle payments, cancellations, and refunds for our website design and development services (the "Service").
This Refund and Cancellation Policy explains the terms that apply when you engage us for a project. By making a payment to HEAD SERVICE LLC, you acknowledge that you have read, understood, and agreed to the terms outlined below.
All of our services are billed as a one-time, project-based fee. We do not offer subscriptions, recurring billing, or automatic renewals of any kind.
Once a project is booked, the agreed amount is charged for that specific service only.
For most projects, an initial deposit is required to reserve our services and begin work.
The remaining balance, if applicable, is due upon completion or at milestones agreed upon before the project begins.
Work will not commence, and files will not be delivered, until payment terms have been fulfilled.
You may request to cancel your project at any time by contacting us in writing at refund@headservice.info . Cancellation terms depend on the stage of the project at the time of the request.
If you cancel before any design or development work has started, you are eligible for a full refund of your deposit.
If you cancel after work has already begun, a refund will be issued based on the amount of work completed, with the unused portion of your payment returned to you.
If you cancel after the project has been completed and delivered, please refer to the Eligibility for Refunds section below, as refund requests at this stage will be reviewed on a case-by-case basis.
We reserve the right to cancel or decline a project at our discretion, including but not limited to cases involving incomplete client information, lack of responsiveness, or abusive conduct.
In such cases, you will receive a refund for any unused portion of your payment, calculated based on work completed up to that point.
We want you to be satisfied with our Service. Refunds may be requested and will be reviewed under circumstances including, but not limited to:
Each refund request is reviewed individually based on the specifics of your project, the work completed, and the circumstances described. We aim to reach a fair outcome for every client, whether that is a full refund, partial refund, additional revisions, or another resolution.
Each plan includes a specified number of free revisions, as agreed upon at the start of your project.
If you are not satisfied with a design or deliverable, we encourage you to use your included revisions to reach a version that meets your expectations.
If you remain unsatisfied after revisions, you may still request a refund as described above.
The following are non-refundable once purchased on your behalf, as they involve direct payment to third parties:
To request a cancellation or refund, please email us at:
Please include your project details, order/invoice information, and the reason for your request.
We aim to review and respond to all requests within 3-5 business days.
Approved refunds will be issued to the original payment method used at checkout.
Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider's processing times.
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and continued use of our Service after such changes constitutes your acceptance of the updated policy.
If you have any questions about this Refund and Cancellation Policy, the practices of this site, or your dealings with this site, please contact:
Address: 16 Oak St, Central Islip, NY 11722
Email: refund@headservice.info
Phone: +1 (833) 442-4480